RoyalSpinia Casino Privacy Policy

At RoyalSpinia Casino, we are fully committed to protecting your personal information and ensuring your privacy is respected at every step of your journey with us. This Privacy Policy explains how we collect, use, store, and share your personal data when you access our website at royalspinia.com. By using our services, you agree to the practices described in this document. We encourage you to read this policy carefully before using the RoyalSpinia platform.

Who We Are

Our RoyalSpinia Casino is operated by Tekuno Technologies SRL, registration number 3-102-921180, a company incorporated under the laws of Costa Rica, with its registered office at Province 01 San José, Canton 01 San José, Cathedral District, Tenth Avenue, Thirty-Three and Thirty-Five Streets, Office Three Three Three Five. We are licensed and regulated by the Tobique Gaming Commission under Online Gaming Licence number 0000061.

At RoyalSpinia, we also work with Prismalight Tech Ltd (registration number HE 473581), a company organised under the laws of Cyprus, with its registered office at Souliou, 18, 2018, Strovolos, Nicosia, Cyprus. Prismalight Tech Ltd acts as our authorised payment agent to facilitate secure payment transactions on our behalf.

Information We Collect

When you register a RoyalSpinia Casino login account or interact with our services, we may collect the following categories of personal data:

• Full name, date of birth, and gender
• Email address, phone number, and residential address
• Username and password associated with your royalspinia login credentials
• Payment details including card information, e-wallet accounts, and transaction history
• Identity verification documents submitted during KYC checks
• Device information, IP address, browser type, and operating system
• Gaming activity, session history, and bonus usage
• Communications you send to our support team

How We Use Your Information

Here at RoyalSpinia, we use the data we collect for the following purposes:

• To create and manage your account and verify your identity
• To process deposits and withdrawals via methods such as Visa, Mastercard, Skrill, Neteller, Bitcoin, and other supported options
• To provide personalised gaming experiences and loyalty rewards through our programme
• To communicate promotional offers, including the royalspinia bonus and weekly reload promotions
• To fulfil our legal obligations under applicable anti-money laundering and responsible gambling regulations
• To improve the functionality and performance of our mobile-optimised platform
• To detect and prevent fraud, abuse, or suspicious behaviour
• To respond to your enquiries via our 24/7 Live Chat or email at support@royalspinia.com

Legal Basis for Processing

Our RoyalSpinia Casino processes your personal data on the following legal grounds:

• Contractual necessity — we need your data to deliver the services you have signed up for
• Legal compliance — we are obligated to verify identities and maintain records under gaming and financial regulations
• Legitimate interests — we use data to improve our platform, prevent fraud, and enhance user safety
• Consent — where required, we will ask for your explicit consent before processing certain categories of data

Cookies and Tracking Technologies

We use cookies and similar tracking tools on our website to enhance your experience and gather analytical insights. When you access royalspinia.com via your browser — whether on desktop or through the royal spinia app-compatible mobile interface — cookies help us remember your preferences and deliver relevant content.

At RoyalSpinia, we use the following types of cookies:

• Essential cookies — necessary for the website and royal spinia login process to function properly
• Analytical cookies — help us understand how users interact with our platform
• Marketing cookies — used to deliver relevant promotions and offers
• Functional cookies — remember your language and currency preferences

You may adjust your cookie settings at any time through your browser. However, disabling certain cookies may affect the functionality of our services.

Sharing Your Data

We do not sell your personal information to third parties. However, we may share your data with trusted partners in the following circumstances:

• Payment processors and financial institutions to facilitate transactions
• Identity verification and KYC service providers
• Game providers such as Pragmatic Play, NetEnt, Evolution Gaming, and others, to the extent necessary to deliver gaming services
• Regulatory and law enforcement authorities when required by law
• Our payment agent, Prismalight Tech Ltd, to process financial transactions securely

All third parties we work with are contractually obligated to handle your data in accordance with applicable data protection laws.

Data Retention

We retain your personal data for as long as your account remains active and as required by applicable legal and regulatory obligations. After account closure, we may retain certain records for a minimum of five years to comply with anti-money laundering legislation and gaming licence requirements. Once retention periods expire, we securely delete or anonymise your data.

Your Rights

As a user of our RoyalSpinia Casino services, you hold the following rights regarding your personal data:

• Right of access — you may request a copy of the data we hold about you
• Right to rectification — you may ask us to correct inaccurate or incomplete data
• Right to erasure — you may request deletion of your data where no legal obligation requires us to retain it
• Right to restriction — you may ask us to limit how we process your data in certain circumstances
• Right to data portability — you may request your data in a structured, machine-readable format
• Right to object — you may object to processing based on legitimate interests or for direct marketing purposes

To exercise any of these rights, please contact us at support@royalspinia.com. We will respond to your request within 30 days.

Security Measures

We at RoyalSpinia take data security seriously. Our platform employs SSL encryption, firewalls, and secure server infrastructure to protect your information from unauthorised access. Access to personal data is restricted to authorised personnel only, and all staff are trained in data protection responsibilities.

Responsible Gambling and Data Use

Our RoyalSpinia Casino uses player activity data to support responsible gambling initiatives. We monitor gaming patterns and may use this information to identify players who may need assistance, apply deposit limits, or enforce self-exclusion requests. Your safety is a priority that guides how we handle your data at every level.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our business practices. When we make material changes, we will notify you via email or through a prominent notice on our website. We encourage you to review this page regularly. Your continued use of the RoyalSpinia platform after any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please do not hesitate to reach out to our team. You can contact us 24/7 via Live Chat on royalspinia.com or by email at support@royalspinia.com. We are here to help and will address your enquiry as promptly as possible.